FedEx: PACKAGE WAS NEVER DELIVERED! Said they left on...

A FedEx customer review by GetHuman user ~Jenn1150 from November 25th, 2017

Background on ~Jenn1150's case

GetHuman: ~Jenn1150 - can you tell our other FedEx customers when your case took place?
~Jenn1150: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to FedEx, and if so, how?
~Jenn1150: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~Jenn1150 a list of common FedEx problems)
~Jenn1150: "Lost package" was why I was trying to call.

~Jenn1150's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jenn1150: PACKAGE WAS NEVER DELIVERED! Said they left on porch in the pouring *** rain but they didn't! they didn't even require a **** signature...... REALLY? It was a **** cable box that direct tv had to overnight to me! So now two days that my kids went with out tv! Not only was I transfered to * **** people I was hung up on waiting on the person to answer the phone that I already knew wasn't going to be any help! Your customer service *****! When will Ya find my **** package???????????
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~Jenn1150: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jenn1150: I'd give them a one out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~Jenn1150: For that I would say four out of five.
GetHuman: And finally- any advice for other FedEx customers?
~Jenn1150: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jenn1150 taken from his FedEx customer service problem that occurred on November 23rd, 2017.

FedEx

3.24 of 5 stars | 156 reviews

~Jenn1150's FedEx Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FedEx, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FedEx in any way.

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