I've avoided fedex for * years and caved and tr...
A FedEx customer review by GetHuman user ~Mad customer from November 21st, 2017
Background on ~Mad customer's case
GetHuman: ~Mad customer - can you tell our other FedEx customers when your case took place?
~Mad customer: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad customer a list of common FedEx problems)
~Mad customer: "Lost package" was why I was trying to call.
~Mad customer's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad customer: I've avoided fedex for * years and caved and tried them again and they delivered the handmade skirt I shipped and left it on my aunts porch in the pouring rain and it got ruined!!! And they only refunded the money I spent on shipping! I will never use them again
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~Mad customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad customer: I'd give them a three out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~Mad customer: For that I would say four out of five.
GetHuman: And finally- any advice for other FedEx customers?
~Mad customer: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad customer taken from his FedEx customer service problem that occurred on November 11th, 2017.