FedEx: I was overnighted a phone from Verizon. They to...

A FedEx customer review by GetHuman user GetHuman-217855 from November 18th, 2017

Background on GetHuman-217855's case

GetHuman: GetHuman-217855 - can you tell our other FedEx customers when your case took place?
GetHuman-217855: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman-217855: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-217855 a list of common FedEx problems
GetHuman-217855: "Refund a Charge" was why I was trying to call.

GetHuman-217855's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-217855: I was overnighted a phone from Verizon. They took it first to a wrong address a couple of times, then they came * days later when no one was home leaving a ticket. I went to the pickup office with the ticket and they said I shouldn't have, that the truck would make another delivery at *pm. At *pm, I called and they said it had been delivered and signed for at *pm. I told them there's no way it was delivered to the right place because my dad was watching for it. They said they would call me at eleven the next day with an update. It's been a week for an overnight package, and I still don't have it. Worst possible delivery service. I don't know why everyone doesn't just ship by USPS.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
GetHuman-217855: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-217855: I'd give them a five out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
GetHuman-217855: For that I would say three out of five.
GetHuman: And finally- any advice for other FedEx customers?
GetHuman-217855: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-217855 taken from his FedEx customer service problem that occurred on November 13th, 2017.


3.24 of 5 stars | 156 reviews
FedEx ReviewsFedEx's Phone NumberAll FedEx contact infoGeneral FedEx customer service info
GetHuman-217855's FedEx Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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