FedEx: My mantra from now on when talking to a compute...
A FedEx customer review by GetHuman user ~Grateful in Mid_MO from November 27th, 2017
Background on ~Grateful in Mid_MO's case
GetHuman: ~Grateful in Mid_MO - can you tell our other FedEx customers when your case took place?
~Grateful in Mid_MO: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~Grateful in Mid_MO a list of common FedEx problems)
~Grateful in Mid_MO: "Account Access" was why I was trying to call.
~Grateful in Mid_MO's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Grateful in Mid_MO: My mantra from now on when talking to a computer will be "Speak with a representative." It worked* I found a human.I had to repeat it *x but eventually robo succumbed to my persistence.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~Grateful in Mid_MO: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Grateful in Mid_MO: I'd give them a three out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~Grateful in Mid_MO: For that I would say four out of five.
GetHuman: And finally- any advice for other FedEx customers?
~Grateful in Mid_MO: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Grateful in Mid_MO taken from his FedEx customer service problem that occurred on November 18th, 2017.