FedEx: Sitting on 'hold', there is no music so I have...
A FedEx customer review by GetHuman user ~anon from November 28th, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other FedEx customers when your case took place?
~anon: Yes I can. It was late at night, on November 20th.
GetHuman: Did you reach out to FedEx, and if so, how?
~anon: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
Shows ~anon a list of common FedEx problems
~anon: "Lost package" was why I was trying to call.
~anon's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: Sitting on 'hold', there is no music so I have no idea if I am on hold. Had to look at Gethuman just for help to talk to a actual person. This is a joke.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a five out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~anon: For that I would say four out of five.
GetHuman: And finally- any advice for other FedEx customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his FedEx customer service problem that occurred on November 20th, 2017.
3.24 of 5 stars | 156 reviewsFedEx ReviewsFedEx's Phone NumberAll FedEx contact infoGeneral FedEx customer service info
~anon's FedEx Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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