FedEx: We paid for Next business day shipping through...

A FedEx customer review by GetHuman user ~dobetter from November 2nd, 2017

Background on ~dobetter's case

GetHuman: ~dobetter - can you tell our other FedEx customers when your case took place?
~dobetter: Yes I can. It was afternoon, on October 24th.
GetHuman: Did you reach out to FedEx, and if so, how?
~dobetter: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~dobetter a list of common FedEx problems)
~dobetter: "Lost package" was why I was trying to call.

~dobetter's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dobetter: We paid for Next business day shipping through FedEx on Wednesday November **, ****. The package didn't actually ship out till Thursday November **, **** for delivery on Friday November **, ****. When the driver got to the shipping address he didn't even knock on the door, he just stuck a pre-printed label on the door and commented that we weren't available for delivery. We were there and were waiting vigilantly enough that we happened to look outside to see if perhaps the driver just left the package, instead we found his tag that he had left **minutes earlier. WE WERE THERE THE WHOLE TIME! So we call FedEx immediately and two and a half hours later still haven't got an answer other than they should attempt redelivery on Monday! FIVE DAYS ON A NEXT DAY PACKAGE!!! We'll never use FedEx again! See ya..
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~dobetter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dobetter: I'd give them a five out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~dobetter: For that I would say two out of five.
GetHuman: And finally- any advice for other FedEx customers?
~dobetter: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dobetter taken from his FedEx customer service problem that occurred on October 24th, 2017.

FedEx

3.24 of 5 stars | 156 reviews

~dobetter's FedEx Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like FedEx, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with FedEx in any way.

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