FedEx: Theresa had all the information at her fingerti...

A FedEx customer review by GetHuman user ~eddie1849 from November 24th, 2017

Background on ~eddie1849's case

GetHuman: ~eddie1849 - can you tell our other FedEx customers when your case took place?
~eddie1849: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to FedEx, and if so, how?
~eddie1849: I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~eddie1849 a list of common FedEx problems)
~eddie1849: "Complaint" was why I was trying to call.

~eddie1849's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eddie1849: Theresa had all the information at her fingertips to answer the status of a missing item from my shipment. She was very thorough and professional.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~eddie1849: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eddie1849: I'd give them a two out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~eddie1849: For that I would say three out of five.
GetHuman: And finally- any advice for other FedEx customers?
~eddie1849: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eddie1849 taken from his FedEx customer service problem that occurred on November 14th, 2017.


3.24 of 5 stars | 156 reviews

~eddie1849's FedEx Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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