FedEx: Wow these guys are liars.packaged was held back...

A FedEx customer review by GetHuman user ~lucky from November 3rd, 2017

Background on ~lucky 's case

GetHuman: ~lucky - can you tell our other FedEx customers when your case took place?
~lucky : Sure. It was morning, on October 29th.
GetHuman: Did you reach out to FedEx, and if so, how?
~lucky : I used the 800-463-3339 number I found for on the GetHuman FedEx customer phone number page I was on: FedEx Customer Service Phone Number
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~lucky a list of common FedEx problems)
~lucky : "Missing Delivery" was why I was trying to call.

~lucky 's review of FedEx customer service

GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lucky : Wow these guys are liars.packaged was held back and not delivered within contract due to security issues apparently fedex illegally randomly hold back packages well that's what they told me until I explained I'm an ex EOD counter terrorism high risk search team member. Then it was due to a broken conveyer and not anyones fault shame on you fedex.Avoid Avoid Avoid!
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~lucky : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lucky : I'd give them a two out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~lucky : For that I would say five out of five.
GetHuman: And finally- any advice for other FedEx customers?
~lucky : Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lucky taken from his FedEx customer service problem that occurred on October 29th, 2017.

FedEx

3.24 of 5 stars | 156 reviews

~lucky 's FedEx Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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