FedEx: You ****! We had trouble with you before! And a...
A FedEx customer review by GetHuman user ~kimi kat from November 18th, 2017
Background on ~kimi kat's case
GetHuman: ~kimi kat - can you tell our other FedEx customers when your case took place?
~kimi kat: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~kimi kat a list of common FedEx problems)
~kimi kat: "Account Access" was why I was trying to call.
~kimi kat's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kimi kat: You ****! We had trouble with you before! And a gentleman paid extra to send a package overnight for me to get at **:**pm. It is now ** hours late. It is perishable as in SPERM... You **** and I will NEVER BE USING YOU AGAIN! email me *****@***.com
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~kimi kat: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kimi kat: I'd give them a two out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~kimi kat: For that I would say one out of five.
GetHuman: And finally- any advice for other FedEx customers?
~kimi kat: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kimi kat taken from his FedEx customer service problem that occurred on November 16th, 2017.