FedLoan Servicing: I spoke to a gentleman * weeks ago regarding my...
A FedLoan Servicing customer review by GetHuman user ~daisey311 from November 26th, 2017
Background on ~daisey311's case
GetHuman: ~daisey311 - can you tell our other FedLoan Servicing customers when your case took place?
~daisey311: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to FedLoan Servicing, and if so, how?
GetHuman: And which of these common FedLoan Servicing customer issues best describes the reason you wanted to talk to them?
(Shows ~daisey311 a list of common FedLoan Servicing problems)
~daisey311: "Change Plan" was why I was trying to call.
~daisey311's review of FedLoan Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's FedLoan Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~daisey311: I spoke to a gentleman * weeks ago regarding my income based repayment plan submission. he reassured me it would be processed on time and I would not be charged over $****. fast forward eight weeks later it was not processed in time and I was charged *** dollars more than I was supposed to. when I called to get reimbursement they refused and also said they do not record all conversations but only random conversations. I don't feel someone giving me bad information warrants my account being overdrawn. had he told me it wouldn't have been processed in time I simply would have asked for a forbearance. It is not a difficult process to do that. he reassured me I had nothing to worry about. Apparently I had a lot to worry about and they refused to help me.
GetHuman: Let's quantify your experience contacting FedLoan Servicing. On a scale of 1 to 5, how easy is it go get help on a FedLoan Servicing problem?
~daisey311: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~daisey311: I'd give them a five out of five on communication.
GetHuman: And what about FedLoan Servicing's ability to quickly and effectively address your problem?
~daisey311: For that I would say two out of five.
GetHuman: And finally- any advice for other FedLoan Servicing customers?
~daisey311: Call them early in the day or late. Don't forget any personal or account information you might need for FedLoan Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~daisey311 taken from his FedLoan Servicing customer service problem that occurred on November 22nd, 2017.