FedLoan Servicing: Really fantastic and they saved me from financi...
A FedLoan Servicing customer review by GetHuman user GetHuman-fremontp from December 4th, 2017
Background on GetHuman-fremontp's case
GetHuman: GetHuman-fremontp - can you tell our other FedLoan Servicing customers when your case took place?
GetHuman-fremontp: Yes. It was morning, on November 29th.
GetHuman: Did you reach out to FedLoan Servicing, and if so, how?
GetHuman: And which of these common FedLoan Servicing customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-fremontp a list of common FedLoan Servicing problems)
GetHuman-fremontp: "Request a loan" was why I was trying to call.
GetHuman-fremontp's review of FedLoan Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's FedLoan Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-fremontp: Really fantastic and they saved me from financial armegeddon through consolidation, IBR and PSLF. Customer service is great and they always put my payment very low. I think on time payments are really important and that goes a long way toward good will. Their website is easy to use. The only thing I don't like is that they don't notify you if there is a letter in your inbox. You have to just keep checking.
GetHuman: Let's quantify your experience contacting FedLoan Servicing. On a scale of 1 to 5, how easy is it go get help on a FedLoan Servicing problem?
GetHuman-fremontp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-fremontp: I'd give them a five out of five on communication.
GetHuman: And what about FedLoan Servicing's ability to quickly and effectively address your problem?
GetHuman-fremontp: For that I would say one out of five.
GetHuman: And finally- any advice for other FedLoan Servicing customers?
GetHuman-fremontp: Call them early in the day or late. Don't forget any personal or account information you might need for FedLoan Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-fremontp taken from his FedLoan Servicing customer service problem that occurred on November 29th, 2017.