Fifth Third Bank: it seems impossible to talok to anybody at Fift...
A Fifth Third Bank customer review by GetHuman user ~Dot from November 20th, 2017
Background on ~Dot's case
GetHuman: ~Dot - can you tell our other Fifth Third Bank customers when your case took place?
~Dot: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Fifth Third Bank, and if so, how?
GetHuman: And which of these common Fifth Third Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Dot a list of common Fifth Third Bank problems)
~Dot: "Question" was why I was trying to call.
~Dot's review of Fifth Third Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Fifth Third Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dot: it seems impossible to talok to anybody at Fifth Third. I have been a customer for over ** years and I might just change banks because I CANNOT get anybody to call me and today I wAITED NEARLY HALF AN HOUR on the **** number. Currently have had a request in on ***-**** for the last ten minutes. WHY can't a person be available for a question that is not on your customer service page or a simple explanation on how to cancel an auto payment from my account?
GetHuman: Let's quantify your experience contacting Fifth Third Bank. On a scale of 1 to 5, how easy is it go get help on a Fifth Third Bank problem?
~Dot: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dot: I'd give them a three out of five on communication.
GetHuman: And what about Fifth Third Bank's ability to quickly and effectively address your problem?
~Dot: For that I would say four out of five.
GetHuman: And finally- any advice for other Fifth Third Bank customers?
~Dot: Call them early in the day or late. Don't forget any personal or account information you might need for Fifth Third Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dot taken from his Fifth Third Bank customer service problem that occurred on November 14th, 2017.