Fifth Third Bank: terrible. Can't get a live person, automated s...
A Fifth Third Bank customer review by GetHuman user ~aggravated consumer from November 25th, 2017
Background on ~aggravated consumer's case
GetHuman: ~aggravated consumer - can you tell our other Fifth Third Bank customers when your case took place?
~aggravated consumer: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Fifth Third Bank, and if so, how?
GetHuman: And which of these common Fifth Third Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~aggravated consumer a list of common Fifth Third Bank problems)
~aggravated consumer: "Update Account Info" was why I was trying to call.
~aggravated consumer's review of Fifth Third Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Fifth Third Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aggravated consumer: terrible. Can't get a live person, automated system asks for social security number but then won't let you do anything without the account number. I don't understand how businesses think this is acceptable service.
GetHuman: Let's quantify your experience contacting Fifth Third Bank. On a scale of 1 to 5, how easy is it go get help on a Fifth Third Bank problem?
~aggravated consumer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aggravated consumer: I'd give them a three out of five on communication.
GetHuman: And what about Fifth Third Bank's ability to quickly and effectively address your problem?
~aggravated consumer: For that I would say four out of five.
GetHuman: And finally- any advice for other Fifth Third Bank customers?
~aggravated consumer: Call them early in the day or late. Don't forget any personal or account information you might need for Fifth Third Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aggravated consumer taken from his Fifth Third Bank customer service problem that occurred on November 19th, 2017.