I have been on the phone with Fingerhut for lit...
A Fingerhut customer review by GetHuman user ~jenp from November 24th, 2017
Background on ~jenp's case
GetHuman: ~jenp - can you tell our other Fingerhut customers when your case took place?
~jenp: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~jenp a list of common Fingerhut problems)
~jenp: "Refund an Order" was why I was trying to call.
~jenp's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jenp: I have been on the phone with Fingerhut for literally the last month trying to get a double payment returned to my bank account. I did a stop payment on the check and sent them a notarized form from my bank for a payment reversal and still my money has not been returned. I have been on the phone with dozens of agents--some that can barely speak English (seems Fingerhut is outsourcing their customer service to India) and told so many conflicting things--now they claim they have no record of the form I sent them. The latest insult is that I was told me over a week ago that an account specialist would contact me within ** hours--nothing! *I am fed up with these crooks, I have written a demand payment letter to them and I am sending via certified mail to their corporate headquarters threatening them with small clams court. Here's their corporate address if you'd like to to the same:*Fingerhut C*O Bluestem Brands***** Flying Cloud*Eden Prairie, MN *****
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~jenp: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jenp: I'd give them a four out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~jenp: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~jenp: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jenp taken from his Fingerhut customer service problem that occurred on November 19th, 2017.