Fingerhut: You are correct about the ***.** scam and you w...
A Fingerhut customer review by GetHuman user ~chas from November 16th, 2017
Background on ~chas's case
GetHuman: ~chas - can you tell our other Fingerhut customers when your case took place?
~chas: Yes I can. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~chas a list of common Fingerhut problems)
~chas: "Complaint" was why I was trying to call.
~chas's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chas: You are correct about the ***.** scam and you will have to contact an Attorny.Their breach of security on your account is easy for anyone to break in and get all your bank information make payments on your account from your account and then they can change your billing information and e-mail if you handle everything online then they will order merchandise and charge it to you account and keep paying your credit limit down until they deplete your bank account.This is what happen to me on *-*-**** and it had been going on since early May and I'm out a lot of money and my bank account is empty.If anyone has their bank account information on file with Fingerhut you need to have iy deleted immediately
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~chas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chas: I'd give them a two out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~chas: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~chas: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chas taken from his Fingerhut customer service problem that occurred on November 9th, 2017.