Fingerhut: I placeda order on the ** of november checked t...
A Fingerhut customer review by GetHuman user ~mad as hell from November 19th, 2017
Background on ~mad as hell's case
GetHuman: ~mad as hell - can you tell our other Fingerhut customers when your case took place?
~mad as hell: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~mad as hell a list of common Fingerhut problems)
~mad as hell: "Change order" was why I was trying to call.
~mad as hell's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad as hell: I placeda order on the ** of november checked the ststus on thr **th of Novemeber saw it was cancelled they could not tell me why it was cancelled. replaced it on the **th of Novemeber it is now decemer * and i called to check the status and they can not tell me anything about it
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~mad as hell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad as hell: I'd give them a four out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~mad as hell: For that I would say three out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~mad as hell: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad as hell taken from his Fingerhut customer service problem that occurred on November 9th, 2017.