Fingerhut: It's hard to understand the people that answers...
A Fingerhut customer review by GetHuman user ~GTZAT from November 26th, 2017
Background on ~GTZAT's case
GetHuman: ~GTZAT - can you tell our other Fingerhut customers when your case took place?
~GTZAT: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~GTZAT a list of common Fingerhut problems)
~GTZAT: "Refund an Order" was why I was trying to call.
~GTZAT's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GTZAT: It's hard to understand the people that answers the phone...their english pronunciation is so bad that it's impossible to communicate with them...this PAYMENT REVERSAL has been posted on my account * times....I have sent my payments on time for the years that I've been a customer, but I'm tired of this situation...I need to Know what is this so called PAYMENT REVERSAL...and I'm letting you know, that if you don't clear this action, I will stop payments to my account on grounds that it may be a scam this so called PAYMENT REVERSAL,and that you are doing it to charge late fees, even that my payment it's done * through my Bank ON TIME...EVERY TIME
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~GTZAT: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GTZAT: I'd give them a five out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~GTZAT: For that I would say four out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~GTZAT: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GTZAT taken from his Fingerhut customer service problem that occurred on November 19th, 2017.