Fingerhut: Look at all the complaint's. In large co.'s. IT...
A Fingerhut customer review by GetHuman user ~Poor Customer Service from November 19th, 2017
Background on ~Poor Customer Service's case
GetHuman: ~Poor Customer Service - can you tell our other Fingerhut customers when your case took place?
~Poor Customer Service: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~Poor Customer Service a list of common Fingerhut problems)
~Poor Customer Service: "Account access" was why I was trying to call.
~Poor Customer Service's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Poor Customer Service: Look at all the complaint's. In large co.'s. IT is OK , according to them. Great customer service. NOT!!
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~Poor Customer Service: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Poor Customer Service: I'd give them a five out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~Poor Customer Service: For that I would say two out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~Poor Customer Service: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Poor Customer Service taken from his Fingerhut customer service problem that occurred on November 14th, 2017.