Fingerhut: Love ordering from them but they drop ball with...
A Fingerhut customer review by GetHuman user GetHuman-westga from November 30th, 2017
Background on GetHuman-westga's case
GetHuman: GetHuman-westga - can you tell our other Fingerhut customers when your case took place?
GetHuman-westga: Sure. It was morning, on November 27th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-westga a list of common Fingerhut problems)
GetHuman-westga: "Returns" was why I was trying to call.
GetHuman-westga's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-westga: Love ordering from them but they drop ball with costumer service and accountability.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-westga: This rating in totality is because of customer service. From the time you call that number it has no where to go but negative. I hope all the short cuts in this area are worth the dissatisfied customers. It's most divinitly affected my spending with them. I don't have all day to beg for credits and other issues that customer service just disregards. And then waits for you to hang up first so you don't rate the call. Simply rediculis. It cost me more to call them then not. That says a lot. I have no problem in ordering, no problem in paying my bill. Just costumer service!!!! To cancel a order just placed should be simple but it was a disaster for me. And why do I have to beg for pro mo credits offered by YOU!! Follow through with what you start
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
GetHuman-westga: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-westga: I'd give them a three out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
GetHuman-westga: For that I would say four out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
GetHuman-westga: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-westga taken from his Fingerhut customer service problem that occurred on November 27th, 2017.