Fingerhut: clearly states that they dont dont refund games...
A Fingerhut customer review by GetHuman user ~nothappy from November 4th, 2017
Background on ~nothappy's case
GetHuman: ~nothappy - can you tell our other Fingerhut customers when your case took place?
~nothappy: Yes I can. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~nothappy a list of common Fingerhut problems)
~nothappy: "Update Account Info" was why I was trying to call.
~nothappy's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nothappy: clearly states that they dont dont refund games but ***** cause they send you a faulty game and they wont even exchange it for one that works. Will never ever order anything from them again after the thousands of dollars they have made off of my family none of us will use it again. Now they loose even more money cause when I say family I mean my mother, father and grands.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~nothappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nothappy: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~nothappy: For that I would say three out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~nothappy: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nothappy taken from his Fingerhut customer service problem that occurred on October 26th, 2017.