Fingerhut: i have been trying to call them for a hour and...
A Fingerhut customer review by GetHuman user ~teresamillwood from November 26th, 2017
Background on ~teresamillwood's case
GetHuman: ~teresamillwood - can you tell our other Fingerhut customers when your case took place?
~teresamillwood: Yes I can. It was late at night, on November 22nd.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~teresamillwood a list of common Fingerhut problems)
~teresamillwood: "Make a payment" was why I was trying to call.
~teresamillwood's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~teresamillwood: i have been trying to call them for a hour and i cant get a person on the line .the auto does not understand me .as much money i have spent with this company i am very upset ans angry
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~teresamillwood: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~teresamillwood: I'd give them a four out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~teresamillwood: For that I would say five out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~teresamillwood: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~teresamillwood taken from his Fingerhut customer service problem that occurred on November 22nd, 2017.