Fingerhut: i have tried * time this week to make arrangeme...
A Fingerhut customer review by GetHuman user ~Faye Lynn from November 20th, 2017
Background on ~Faye Lynn's case
GetHuman: ~Faye Lynn - can you tell our other Fingerhut customers when your case took place?
~Faye Lynn: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~Faye Lynn a list of common Fingerhut problems)
~Faye Lynn: "Make a payment" was why I was trying to call.
~Faye Lynn's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Faye Lynn: i have tried * time this week to make arrangement to make a payment. they said it will take * months to up my payment amount and to change my payment date! when i sak to speak to a super. they said they are in meetings!why are they not one person that can talk to people that need help?I'm a serior who does not see well and they kept asking for things us have on fild! SO WHY ASK ME FOR IT AGAIN?All i wanted to do was make a differt payment!
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~Faye Lynn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Faye Lynn: I'd give them a one out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~Faye Lynn: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~Faye Lynn: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Faye Lynn taken from his Fingerhut customer service problem that occurred on November 13th, 2017.