Fingerhut: your ordering site is not customer friendly.*it...
A Fingerhut customer review by GetHuman user ~gloria shepard from November 24th, 2017
Background on ~gloria shepard's case
GetHuman: ~gloria shepard - can you tell our other Fingerhut customers when your case took place?
~gloria shepard: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Fingerhut, and if so, how?
GetHuman: And which of these common Fingerhut customer issues best describes the reason you wanted to talk to them?
(Shows ~gloria shepard a list of common Fingerhut problems)
~gloria shepard: "Complaint" was why I was trying to call.
~gloria shepard's review of Fingerhut customer service
GetHuman: So how would you sum up your experience for GetHuman's Fingerhut customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gloria shepard: your ordering site is not customer friendly.*it is not clear what items come under the free shipping. I was not allow to enter the code. before it charged me for the order and sent it. NO thank you I do not work with business that do not make their web site customer friendly.
GetHuman: Let's quantify your experience contacting Fingerhut. On a scale of 1 to 5, how easy is it go get help on a Fingerhut problem?
~gloria shepard: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gloria shepard: I'd give them a four out of five on communication.
GetHuman: And what about Fingerhut's ability to quickly and effectively address your problem?
~gloria shepard: For that I would say one out of five.
GetHuman: And finally- any advice for other Fingerhut customers?
~gloria shepard: Call them early in the day or late. Don't forget any personal or account information you might need for Fingerhut to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gloria shepard taken from his Fingerhut customer service problem that occurred on November 19th, 2017.