Finish Line: By far the worst CS I have ever received anywhe...
A Finish Line customer review by GetHuman user ~don't shop here from November 27th, 2017
Background on ~don't shop here's case
GetHuman: ~don't shop here - can you tell our other Finish Line customers when your case took place?
~don't shop here: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Finish Line, and if so, how?
GetHuman: And which of these common Finish Line customer issues best describes the reason you wanted to talk to them?
(Shows ~don't shop here a list of common Finish Line problems)
~don't shop here: "Track order" was why I was trying to call.
~don't shop here's review of Finish Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Finish Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~don't shop here: By far the worst CS I have ever received anywhere- you are calling a foreign country and when you ask to speak with someone in the USA they put you on hold forever. They won't let you talk with someone in authority. After insisting multiple times I finally was able to speak with a USA person. They advertise sales and then don't honor them.DON'T SHOP HERE - they are crooks
GetHuman: Let's quantify your experience contacting Finish Line. On a scale of 1 to 5, how easy is it go get help on a Finish Line problem?
~don't shop here: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~don't shop here: I'd give them a four out of five on communication.
GetHuman: And what about Finish Line's ability to quickly and effectively address your problem?
~don't shop here: For that I would say three out of five.
GetHuman: And finally- any advice for other Finish Line customers?
~don't shop here: Call them early in the day or late. Don't forget any personal or account information you might need for Finish Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~don't shop here taken from his Finish Line customer service problem that occurred on November 21st, 2017.