Finish Line: I called * times and spoke to * people to get a...
A Finish Line customer review by GetHuman user ~Sharbe from November 28th, 2017
Background on ~Sharbe's case
GetHuman: ~Sharbe - can you tell our other Finish Line customers when your case took place?
~Sharbe: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Finish Line, and if so, how?
GetHuman: And which of these common Finish Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Sharbe a list of common Finish Line problems)
~Sharbe: "Warranty claim" was why I was trying to call.
~Sharbe's review of Finish Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Finish Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sharbe: I called * times and spoke to * people to get a return label. They must outsource to another country because the line was full of static and people talking on phones. We couldnt hear one another and I had to ask one to please slow down as he was trying to rush to get off the phone. The *rd time I asked for my information to be read back to me, checking to make sure each part was correct. Customer service represents your brand and poor communication leaves a bad impression.
GetHuman: Let's quantify your experience contacting Finish Line. On a scale of 1 to 5, how easy is it go get help on a Finish Line problem?
~Sharbe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sharbe: I'd give them a four out of five on communication.
GetHuman: And what about Finish Line's ability to quickly and effectively address your problem?
~Sharbe: For that I would say five out of five.
GetHuman: And finally- any advice for other Finish Line customers?
~Sharbe: Call them early in the day or late. Don't forget any personal or account information you might need for Finish Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sharbe taken from his Finish Line customer service problem that occurred on November 20th, 2017.