First Internet Bank of Indiana: Been making payments sence jan of this year and...

A First Internet Bank of Indiana customer review by GetHuman user GetHuman-75514 from November 16th, 2017

Background on GetHuman-75514's case

GetHuman: GetHuman-75514 - can you tell our other First Internet Bank of Indiana customers when your case took place?
GetHuman-75514: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to First Internet Bank of Indiana, and if so, how?
GetHuman-75514: I used the 888-873-3424 number I found for on the GetHuman First Internet Bank of Indiana customer phone number page I was on: First Internet Bank of Indiana Customer Service Phone Number
GetHuman: And which of these common First Internet Bank of Indiana customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-75514 a list of common First Internet Bank of Indiana problems)
GetHuman-75514: "Setup an account" was why I was trying to call.

GetHuman-75514's review of First Internet Bank of Indiana customer service

GetHuman: So how would you sum up your experience for GetHuman's First Internet Bank of Indiana customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-75514: Been making payments sence jan of this year and cone to find out they billed two payments to another persons credit card. They are charging us for there mess up. So now i am a payment late and not my falt. They messed up and they should eat the payment. Or deffer it.
GetHuman: Let's quantify your experience contacting First Internet Bank of Indiana. On a scale of 1 to 5, how easy is it go get help on a First Internet Bank of Indiana problem?
GetHuman-75514: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-75514: I'd give them a two out of five on communication.
GetHuman: And what about First Internet Bank of Indiana's ability to quickly and effectively address your problem?
GetHuman-75514: For that I would say five out of five.
GetHuman: And finally- any advice for other First Internet Bank of Indiana customers?
GetHuman-75514: Call them early in the day or late. Don't forget any personal or account information you might need for First Internet Bank of Indiana to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-75514 taken from his First Internet Bank of Indiana customer service problem that occurred on November 12th, 2017.

First Internet Bank of Indiana

2.13 of 5 stars | 2 reviews

GetHuman-75514's First Internet Bank of Indiana Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like First Internet Bank of Indiana, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with First Internet Bank of Indiana in any way.

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