FirstEnergy: on ** march power went out. i called...
A FirstEnergy customer review by GetHuman user ~john ditman from November 21st, 2017
Background on ~john ditman's case
GetHuman: ~john ditman - can you tell our other FirstEnergy customers when your case took place?
~john ditman: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to FirstEnergy, and if so, how?
GetHuman: And which of these common FirstEnergy customer issues best describes the reason you wanted to talk to them?
(Shows ~john ditman a list of common FirstEnergy problems)
~john ditman: "Setup service" was why I was trying to call.
~john ditman's review of FirstEnergy customer service
GetHuman: So how would you sum up your experience for GetHuman's FirstEnergy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john ditman: on ** march power went out. i called *** *** **** and reached the voice activated robot. it gave me several suggestions, including to put out a bucket of water to freeze. temp outside was **F. it told me to set my hot water to ***F, it is at ***F.**it asked me for my account number, it was not handy.*it asked me if i wanted to report an outage, i said yes, it asked the same question again. a total loss or power, i said yes again. it asked again, it does not understand screaming and cursing.*i puit down the handset, found the accounmt number, came back to a dead line. i called it badck. more horrible non communication.*i eventually got to talk to a human.*i gave her my correct phone number, that seemed to work.*after about * hours the power came on, went out about ** minutes later.*then i knew i hada to deal with the robot again, i did,*i tried to get through to a human. call back during regular business hours.*i will if you have your outages during business hours.*one thing usef
GetHuman: Let's quantify your experience contacting FirstEnergy. On a scale of 1 to 5, how easy is it go get help on a FirstEnergy problem?
~john ditman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john ditman: I'd give them a five out of five on communication.
GetHuman: And what about FirstEnergy's ability to quickly and effectively address your problem?
~john ditman: For that I would say four out of five.
GetHuman: And finally- any advice for other FirstEnergy customers?
~john ditman: Call them early in the day or late. Don't forget any personal or account information you might need for FirstEnergy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john ditman taken from his FirstEnergy customer service problem that occurred on November 12th, 2017.