Fitbit: Great customer service.. Both Fernando and Esmi...
A Fitbit customer review by GetHuman user ~Team Boca from November 20th, 2017
Background on ~Team Boca's case
GetHuman: ~Team Boca - can you tell our other Fitbit customers when your case took place?
~Team Boca: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Team Boca a list of common Fitbit problems)
~Team Boca: "Warranty claim" was why I was trying to call.
~Team Boca's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Team Boca: Great customer service.. Both Fernando and Esmiralda.. Quick to answer phone and resolve issue. Very happy!!
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Team Boca: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Team Boca: I'd give them a three out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Team Boca: For that I would say two out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Team Boca: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Team Boca taken from his Fitbit customer service problem that occurred on November 12th, 2017.