Fitbit: I don't believe that English was her first lang...
A Fitbit customer review by GetHuman user ~Grace Day from November 22nd, 2017
Background on ~Grace Day's case
GetHuman: ~Grace Day - can you tell our other Fitbit customers when your case took place?
~Grace Day: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Grace Day a list of common Fitbit problems)
~Grace Day: "Problem With the App" was why I was trying to call.
~Grace Day's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Grace Day: I don't believe that English was her first language, and she was difficult to understand. She also seemed to have trouble understanding me and gave me the answer to a question I did not ask. Still better than nothing, and less than a minute wait time.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Grace Day: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Grace Day: I'd give them a two out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Grace Day: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Grace Day: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Grace Day taken from his Fitbit customer service problem that occurred on November 17th, 2017.