Fitbit: Needs reliability improvement
A Fitbit customer review by GetHuman user GetHuman-rosuch from November 29th, 2017
Background on GetHuman-rosuch's case
GetHuman: GetHuman-rosuch - can you tell our other Fitbit customers when your case took place?
GetHuman-rosuch: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rosuch a list of common Fitbit problems)
GetHuman-rosuch: "Returns" was why I was trying to call.
GetHuman-rosuch's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rosuch: Needs reliability improvement
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-rosuch: This my second unit it the last * months. First unit completely went hay wire. Bought a replacement. * months later unit simply crashed. Called customer support and they tried to reset. No luck. Called back to customer support and they are sending new unit. Hope this works since I just bought some Fitbit stock.....
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-rosuch: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rosuch: I'd give them a four out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-rosuch: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-rosuch: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rosuch taken from his Fitbit customer service problem that occurred on November 24th, 2017.