Fitbit: I had a bad connection and had to end the call...
A Fitbit customer review by GetHuman user ~skim from November 23rd, 2017
Background on ~skim's case
GetHuman: ~skim - can you tell our other Fitbit customers when your case took place?
~skim: Sure. It was late at night, on November 18th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~skim a list of common Fitbit problems)
~skim: "Warranty Claim" was why I was trying to call.
~skim's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skim: I had a bad connection and had to end the call for the *st answer, but they answered within ** minutes after calling again. The lady asked for my name and we did several diagnosis of my Flex to confirm that it was not working properly. After determining that I needed a replacement, I gave her my shipping information and she promptly sent me a confirmation email. All in all, I'm satisfied with their customer service.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~skim: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skim: I'd give them a three out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~skim: For that I would say two out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~skim: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skim taken from his Fitbit customer service problem that occurred on November 18th, 2017.