Fitbit: I have not talked to a live rep yet, my Charge...
A Fitbit customer review by GetHuman user ~Shari from November 26th, 2017
Background on ~Shari's case
GetHuman: ~Shari - can you tell our other Fitbit customers when your case took place?
~Shari: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Shari a list of common Fitbit problems)
~Shari: "Technical support" was why I was trying to call.
~Shari's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Shari: I have not talked to a live rep yet, my Charge has not shown challenges for over ** days. Noone responds on message boards or emails back. Do they just sell a product and cut the cord? So angry. ** of my friends have FitBit and we are all having similar issues.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Shari: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Shari: I'd give them a four out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Shari: For that I would say five out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Shari: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Shari taken from his Fitbit customer service problem that occurred on November 19th, 2017.