Fitbit: response time was very good and the quality of...

A Fitbit customer review by GetHuman user ~Big Mac from November 28th, 2017

Background on ~Big Mac's case

GetHuman: ~Big Mac - can you tell our other Fitbit customers when your case took place?
~Big Mac: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Fitbit, and if so, how?
~Big Mac: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Big Mac a list of common Fitbit problems)
~Big Mac: "Warranty Claim" was why I was trying to call.

~Big Mac's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Big Mac: response time was very good and the quality of the service was good. Had some difficulty understanding the representative but not an issue. Great product (Charge HR) and it really does motivate me to work out.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Big Mac: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Big Mac: I'd give them a two out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Big Mac: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Big Mac: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Big Mac taken from his Fitbit customer service problem that occurred on November 18th, 2017.

Fitbit

4.28 of 5 stars | 1856 reviews

~Big Mac's Fitbit Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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