Fitbit: No wait time. Explained problem with my wife's...
A Fitbit customer review by GetHuman user ~Max from November 28th, 2017
Background on ~Max's case
GetHuman: ~Max - can you tell our other Fitbit customers when your case took place?
~Max: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Max a list of common Fitbit problems)
~Max: "Return an Order" was why I was trying to call.
~Max's review of Fitbit customer service
GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Max: No wait time. Explained problem with my wife's Fitbit One. Agreed was a problem and would send a replacement. Told them my wife was currently out of town and would be very appreciative for the replacement. Was told he would expedite the shipment to make sure it was here before she returned. NOW, that is real customer service that you just don't see elsewhere. THANK YOU FITBIT.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Max: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Max: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Max: For that I would say four out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Max: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Max taken from his Fitbit customer service problem that occurred on November 21st, 2017.