My FitBit charge lost it button and the straps...

A Fitbit customer review by GetHuman user GetHuman-bakottw from November 29th, 2017

Background on GetHuman-bakottw's case

GetHuman: GetHuman-bakottw - can you tell our other Fitbit customers when your case took place?
GetHuman-bakottw: Sure. It was evening, on November 28th.
GetHuman: Did you reach out to Fitbit, and if so, how?
GetHuman-bakottw: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bakottw a list of common Fitbit problems)
GetHuman-bakottw: "Complaint" was why I was trying to call.

GetHuman-bakottw's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bakottw: My FitBit charge lost it button and the straps fell apart from the unit
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-bakottw: I received my charge FitBit for Xmas. Within four months the button fell off, I could still use the readings from my computer. Then the straps started to tear apart from the unit...I then tried to carry it in my pocket and now it won't charge. It was defective within four months and is now completely useless. Any product sold for over $*** should last for more than four months...there is obviously a manufacturing problem, as two of my friends have experienced the same problems.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
GetHuman-bakottw: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bakottw: I'd give them a four out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
GetHuman-bakottw: For that I would say three out of five.
GetHuman: And finally- any advice for other Fitbit customers?
GetHuman-bakottw: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bakottw taken from his Fitbit customer service problem that occurred on November 28th, 2017.


4.28 of 5 stars | 1856 reviews

GetHuman-bakottw's Fitbit Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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