Fitbit: Wow! Open on the *th of July and George handled...

A Fitbit customer review by GetHuman user ~Auntie Mickey the Great from November 22nd, 2017

Background on ~Auntie Mickey the Great's case

GetHuman: ~Auntie Mickey the Great - can you tell our other Fitbit customers when your case took place?
~Auntie Mickey the Great: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to Fitbit, and if so, how?
~Auntie Mickey the Great: I used the 877-623-4997 number I found for on the GetHuman Fitbit customer phone number page I was on: Fitbit Customer Service Phone Number
GetHuman: And which of these common Fitbit customer issues best describes the reason you wanted to talk to them?
(Shows ~Auntie Mickey the Great a list of common Fitbit problems)
~Auntie Mickey the Great: "Technical support" was why I was trying to call.

~Auntie Mickey the Great's review of Fitbit customer service

GetHuman: So how would you sum up your experience for GetHuman's Fitbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Auntie Mickey the Great: Wow! Open on the *th of July and George handled my issue completely to my satisfaction! I am soooo happy.
GetHuman: Let's quantify your experience contacting Fitbit. On a scale of 1 to 5, how easy is it go get help on a Fitbit problem?
~Auntie Mickey the Great: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Auntie Mickey the Great: I'd give them a five out of five on communication.
GetHuman: And what about Fitbit's ability to quickly and effectively address your problem?
~Auntie Mickey the Great: For that I would say two out of five.
GetHuman: And finally- any advice for other Fitbit customers?
~Auntie Mickey the Great: Call them early in the day or late. Don't forget any personal or account information you might need for Fitbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Auntie Mickey the Great taken from his Fitbit customer service problem that occurred on November 12th, 2017.

Fitbit

4.28 of 5 stars | 1856 reviews

~Auntie Mickey the Great's Fitbit Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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