FlightHub: I have BIG problem with YOUR COMPANY! I am so a...
A FlightHub customer review by GetHuman user ~Iveta Heralova from November 24th, 2017
Background on ~Iveta Heralova's case
GetHuman: ~Iveta Heralova - can you tell our other FlightHub customers when your case took place?
~Iveta Heralova: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to FlightHub, and if so, how?
GetHuman: And which of these common FlightHub customer issues best describes the reason you wanted to talk to them?
(Shows ~Iveta Heralova a list of common FlightHub problems)
~Iveta Heralova: "None of those really matches why I wanted to call FlightHub that day." was why I was trying to call.
~Iveta Heralova's review of FlightHub customer service
GetHuman: So how would you sum up your experience for GetHuman's FlightHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Iveta Heralova: I have BIG problem with YOUR COMPANY! I am so angry and desperate. I paid my ticket and you did not sent me my confirmed ticket. I was calling you all evening, one man said me my booking reference, but it is not working!!!!! I WANT MY MONEY BACK OR MY TICKET!!!!!!!! immediately! send me my ticket on my mail please:*****@***.com*I ll call tomorrow on Britishairways and if they say me I dont have booking my ticket and I ll want my money back!!!!!
GetHuman: Let's quantify your experience contacting FlightHub. On a scale of 1 to 5, how easy is it go get help on a FlightHub problem?
~Iveta Heralova: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Iveta Heralova: I'd give them a five out of five on communication.
GetHuman: And what about FlightHub's ability to quickly and effectively address your problem?
~Iveta Heralova: For that I would say one out of five.
GetHuman: And finally- any advice for other FlightHub customers?
~Iveta Heralova: Call them early in the day or late. Don't forget any personal or account information you might need for FlightHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Iveta Heralova taken from his FlightHub customer service problem that occurred on November 17th, 2017.