Florida Department of Children & Families: My first two calls were terminated by a recorde...
A Florida Department of Children & Families customer review by GetHuman user ~noteable from October 31st, 2017
Background on ~noteable's case
GetHuman: ~noteable - can you tell our other Florida Department of Children & Families customers when your case took place?
~noteable: Yup. It was morning, on October 28th.
GetHuman: Did you reach out to Florida Department of Children & Families, and if so, how?
GetHuman: And which of these common Florida Department of Children & Families customer issues best describes the reason you wanted to talk to them?
(Shows ~noteable a list of common Florida Department of Children & Families problems)
~noteable: "Benefits" was why I was trying to call.
~noteable's review of Florida Department of Children & Families customer service
GetHuman: So how would you sum up your experience for GetHuman's Florida Department of Children & Families customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~noteable: My first two calls were terminated by a recorded message telling me that they were experiencing high call volume and that I should call again later. I finally got the standard menu and kept trying "*" until I was transferred to an operator. After waiting ** minutes on hold, a rep answered to tell me that her system was down and I should call again and maybe I'd reach someone with a working system. I waited several hours and tried again, went through the same process, waited on hold for ** minutes again. This time the agent did not say anything, but I could tell I was connected since I could hear talking in the background. After several minutes (no way I was hanging up) an agent answered and could not help me with my problem (my password would not work with their online system). She suggested I go in person to their office and get help there. Having been there before and waited up to two hours to be seen, I didn't think that was a good idea. This is not the first time I have expe
GetHuman: Let's quantify your experience contacting Florida Department of Children & Families. On a scale of 1 to 5, how easy is it go get help on a Florida Department of Children & Families problem?
~noteable: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~noteable: I'd give them a one out of five on communication.
GetHuman: And what about Florida Department of Children & Families's ability to quickly and effectively address your problem?
~noteable: For that I would say three out of five.
GetHuman: And finally- any advice for other Florida Department of Children & Families customers?
~noteable: Call them early in the day or late. Don't forget any personal or account information you might need for Florida Department of Children & Families to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~noteable taken from his Florida Department of Children & Families customer service problem that occurred on October 28th, 2017.