Florida EPPICard: If you keep pressing * as instructed above, aft...
A Florida EPPICard customer review by GetHuman user ~Diana from November 27th, 2017
Background on ~Diana's case
GetHuman: ~Diana - can you tell our other Florida EPPICard customers when your case took place?
~Diana: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Florida EPPICard, and if so, how?
GetHuman: And which of these common Florida EPPICard customer issues best describes the reason you wanted to talk to them?
(Shows ~Diana a list of common Florida EPPICard problems)
~Diana: "None of those really matches why I wanted to call Florida EPPICard that day." was why I was trying to call.
~Diana's review of Florida EPPICard customer service
GetHuman: So how would you sum up your experience for GetHuman's Florida EPPICard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Diana: If you keep pressing * as instructed above, after a few *'s the system "thanks" you for calling and promptly hangs up on you.
GetHuman: Let's quantify your experience contacting Florida EPPICard. On a scale of 1 to 5, how easy is it go get help on a Florida EPPICard problem?
~Diana: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Diana: I'd give them a three out of five on communication.
GetHuman: And what about Florida EPPICard's ability to quickly and effectively address your problem?
~Diana: For that I would say one out of five.
GetHuman: And finally- any advice for other Florida EPPICard customers?
~Diana: Call them early in the day or late. Don't forget any personal or account information you might need for Florida EPPICard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Diana taken from his Florida EPPICard customer service problem that occurred on November 21st, 2017.