Florida EPPICard: These people are the most inefficient, incompet...
A Florida EPPICard customer review by GetHuman user ~Jocelyn31 from November 20th, 2017
Background on ~Jocelyn31's case
GetHuman: ~Jocelyn31 - can you tell our other Florida EPPICard customers when your case took place?
~Jocelyn31: Yup. It was late at night, on November 12th.
GetHuman: Did you reach out to Florida EPPICard, and if so, how?
GetHuman: And which of these common Florida EPPICard customer issues best describes the reason you wanted to talk to them?
(Shows ~Jocelyn31 a list of common Florida EPPICard problems)
~Jocelyn31: "None of those really matches why I wanted to call Florida EPPICard that day." was why I was trying to call.
~Jocelyn31's review of Florida EPPICard customer service
GetHuman: So how would you sum up your experience for GetHuman's Florida EPPICard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jocelyn31: These people are the most inefficient, incompetent employees. They do not possess any recognizable customer service skills and they do not utilize proper hold or transfer techniques, and this is just to say the least and keep my post rated "PG". I hate the fact that Unemployment messed up and sent a payment after my claim had ended, to this card. Once I finally get my money back, I am destroying this card and canceling this account, as I should have a long time ago*******
GetHuman: Let's quantify your experience contacting Florida EPPICard. On a scale of 1 to 5, how easy is it go get help on a Florida EPPICard problem?
~Jocelyn31: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jocelyn31: I'd give them a five out of five on communication.
GetHuman: And what about Florida EPPICard's ability to quickly and effectively address your problem?
~Jocelyn31: For that I would say one out of five.
GetHuman: And finally- any advice for other Florida EPPICard customers?
~Jocelyn31: Call them early in the day or late. Don't forget any personal or account information you might need for Florida EPPICard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jocelyn31 taken from his Florida EPPICard customer service problem that occurred on November 12th, 2017.