Florida KidCare: The service itself was outstanding, but the sys...

A Florida KidCare customer review by GetHuman user ~Displaced Father from November 14th, 2017

Background on ~Displaced Father's case

GetHuman: ~Displaced Father - can you tell our other Florida KidCare customers when your case took place?
~Displaced Father: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Florida KidCare, and if so, how?
~Displaced Father: I used the 800-821-5437 number I found for on the GetHuman Florida KidCare customer phone number page I was on: Florida KidCare Customer Service Phone Number
GetHuman: And which of these common Florida KidCare customer issues best describes the reason you wanted to talk to them?
(Shows ~Displaced Father a list of common Florida KidCare problems)
~Displaced Father: "Local services" was why I was trying to call.

~Displaced Father's review of Florida KidCare customer service

GetHuman: So how would you sum up your experience for GetHuman's Florida KidCare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Displaced Father: The service itself was outstanding, but the system in which it is representing is the problem. I can not get insurance for my children becasue the court say they are living with their mother and she is supposed to have insurance for them, but she claims she cant afford it. I cant afford to have them on insurance through work becasue I make less than half of my salary. when does the fairness come in for people who are not manipulating the system ???
GetHuman: Let's quantify your experience contacting Florida KidCare. On a scale of 1 to 5, how easy is it go get help on a Florida KidCare problem?
~Displaced Father: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Displaced Father: I'd give them a five out of five on communication.
GetHuman: And what about Florida KidCare's ability to quickly and effectively address your problem?
~Displaced Father: For that I would say five out of five.
GetHuman: And finally- any advice for other Florida KidCare customers?
~Displaced Father: Call them early in the day or late. Don't forget any personal or account information you might need for Florida KidCare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Displaced Father taken from his Florida KidCare customer service problem that occurred on November 7th, 2017.

Florida KidCare

5.00 of 5 stars | 18 reviews

~Displaced Father's Florida KidCare Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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