Florida Power & Light: Because of emergencies, I don't have enough mon...
A Florida Power & Light customer review by GetHuman user ~paddy m from November 13th, 2017
Background on ~paddy m's case
GetHuman: ~paddy m - can you tell our other Florida Power & Light customers when your case took place?
~paddy m: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to Florida Power & Light, and if so, how?
GetHuman: And which of these common Florida Power & Light customer issues best describes the reason you wanted to talk to them?
(Shows ~paddy m a list of common Florida Power & Light problems)
~paddy m: "Schedule Appointment" was why I was trying to call.
~paddy m's review of Florida Power & Light customer service
GetHuman: So how would you sum up your experience for GetHuman's Florida Power & Light customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paddy m: Because of emergencies, I don't have enough money to pay my past due amount and Jonathan MOST of the time said nothing and even though I told him I didn't have enough money in my account because DISH illegally took over $*** out of my account & hasn't refunded yet, WITHOUT ANY WARNING, he just transfered me to pay by phone option.
GetHuman: Let's quantify your experience contacting Florida Power & Light. On a scale of 1 to 5, how easy is it go get help on a Florida Power & Light problem?
~paddy m: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paddy m: I'd give them a five out of five on communication.
GetHuman: And what about Florida Power & Light's ability to quickly and effectively address your problem?
~paddy m: For that I would say two out of five.
GetHuman: And finally- any advice for other Florida Power & Light customers?
~paddy m: Call them early in the day or late. Don't forget any personal or account information you might need for Florida Power & Light to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paddy m taken from his Florida Power & Light customer service problem that occurred on November 7th, 2017.