Florida Power & Light: They won't take visa payments, agents can't do...
A Florida Power & Light customer review by GetHuman user ~TiredOfFPL from November 27th, 2017
Background on ~TiredOfFPL's case
GetHuman: ~TiredOfFPL - can you tell our other Florida Power & Light customers when your case took place?
~TiredOfFPL: Sure. It was evening, on November 17th.
GetHuman: Did you reach out to Florida Power & Light, and if so, how?
GetHuman: And which of these common Florida Power & Light customer issues best describes the reason you wanted to talk to them?
(Shows ~TiredOfFPL a list of common Florida Power & Light problems)
~TiredOfFPL: "Account Access" was why I was trying to call.
~TiredOfFPL's review of Florida Power & Light customer service
GetHuman: So how would you sum up your experience for GetHuman's Florida Power & Light customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TiredOfFPL: They won't take visa payments, agents can't do payments in whatever form they DO take, they break ALL of their agreements for any late payments at least * days early and the arrangement ALWAYS magically disappears from their system and they hold the **st century hostage relegating anyone who doesn't fork over money immediately (despite any arrangements) or you get to live in the stone age and all your food goes bad. **** YOU MONOPOLISTIC BULLIES! I love the transparent courtesy of telling me to have a nice day at the end of every call, if they really cared they would make it a little easier to GIVE THEM MONEY WHEN THEY HOLD YOUR LIFE HOSTAGE.
GetHuman: Let's quantify your experience contacting Florida Power & Light. On a scale of 1 to 5, how easy is it go get help on a Florida Power & Light problem?
~TiredOfFPL: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TiredOfFPL: I'd give them a five out of five on communication.
GetHuman: And what about Florida Power & Light's ability to quickly and effectively address your problem?
~TiredOfFPL: For that I would say four out of five.
GetHuman: And finally- any advice for other Florida Power & Light customers?
~TiredOfFPL: Call them early in the day or late. Don't forget any personal or account information you might need for Florida Power & Light to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TiredOfFPL taken from his Florida Power & Light customer service problem that occurred on November 17th, 2017.