Florida Power & Light: Mark, the FPL representative, was very polite...
A Florida Power & Light customer review by GetHuman user ~Jim Albright from November 22nd, 2017
Background on ~Jim Albright's case
GetHuman: ~Jim Albright - can you tell our other Florida Power & Light customers when your case took place?
~Jim Albright: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Florida Power & Light, and if so, how?
GetHuman: And which of these common Florida Power & Light customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim Albright a list of common Florida Power & Light problems)
~Jim Albright: "Setup service" was why I was trying to call.
~Jim Albright's review of Florida Power & Light customer service
GetHuman: So how would you sum up your experience for GetHuman's Florida Power & Light customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim Albright: Mark, the FPL representative, was very polite, answered all my questions, provided additional information to clarify all aspects of my inquiries, and provided *** %. This was a very pleasant and informative experience which I am not accustom too.*Thank you from a very satisfied customer.**Jim Albright
GetHuman: Let's quantify your experience contacting Florida Power & Light. On a scale of 1 to 5, how easy is it go get help on a Florida Power & Light problem?
~Jim Albright: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim Albright: I'd give them a two out of five on communication.
GetHuman: And what about Florida Power & Light's ability to quickly and effectively address your problem?
~Jim Albright: For that I would say five out of five.
GetHuman: And finally- any advice for other Florida Power & Light customers?
~Jim Albright: Call them early in the day or late. Don't forget any personal or account information you might need for Florida Power & Light to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim Albright taken from his Florida Power & Light customer service problem that occurred on November 21st, 2017.