Florida Power & Light: Had a downed light pole glass cover in yard, di...
A Florida Power & Light customer review by GetHuman user ~Fpl customer from November 15th, 2017
Background on ~Fpl customer's case
GetHuman: ~Fpl customer - can you tell our other Florida Power & Light customers when your case took place?
~Fpl customer: Yes. It was afternoon, on November 6th.
GetHuman: Did you reach out to Florida Power & Light, and if so, how?
GetHuman: And which of these common Florida Power & Light customer issues best describes the reason you wanted to talk to them?
(Shows ~Fpl customer a list of common Florida Power & Light problems)
~Fpl customer: "Cancel Service" was why I was trying to call.
~Fpl customer's review of Florida Power & Light customer service
GetHuman: So how would you sum up your experience for GetHuman's Florida Power & Light customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fpl customer: Had a downed light pole glass cover in yard, didn't hit all *'s, hit appropriate numbers, had zero waiting time, had light pole ID numbers but still had to give my address & phone, but quick and easy. Said it'd be fixed in *-** days.
GetHuman: Let's quantify your experience contacting Florida Power & Light. On a scale of 1 to 5, how easy is it go get help on a Florida Power & Light problem?
~Fpl customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fpl customer: I'd give them a three out of five on communication.
GetHuman: And what about Florida Power & Light's ability to quickly and effectively address your problem?
~Fpl customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Florida Power & Light customers?
~Fpl customer: Call them early in the day or late. Don't forget any personal or account information you might need for Florida Power & Light to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fpl customer taken from his Florida Power & Light customer service problem that occurred on November 6th, 2017.