Florida Today: Double billed me. Took money from my checking a...
A Florida Today customer review by GetHuman user ~madinmelbourne from November 10th, 2017
Background on ~madinmelbourne's case
GetHuman: ~madinmelbourne - can you tell our other Florida Today customers when your case took place?
~madinmelbourne: Sure. It was evening, on October 31st.
GetHuman: Did you reach out to Florida Today, and if so, how?
GetHuman: And which of these common Florida Today customer issues best describes the reason you wanted to talk to them?
(Shows ~madinmelbourne a list of common Florida Today problems)
~madinmelbourne: "Delivery problem" was why I was trying to call.
~madinmelbourne's review of Florida Today customer service
GetHuman: So how would you sum up your experience for GetHuman's Florida Today customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madinmelbourne: Double billed me. Took money from my checking account and now I am told I can't get it back for * to ** days. We are already struggling this month trying to find money for groceries and they are not cooperating, nor do they care. They can take it out just like that but you can't get it back the same way. I wish there was another newspaper company in this town. They can't even spell right. Not professional at all.
GetHuman: Let's quantify your experience contacting Florida Today. On a scale of 1 to 5, how easy is it go get help on a Florida Today problem?
~madinmelbourne: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madinmelbourne: I'd give them a two out of five on communication.
GetHuman: And what about Florida Today's ability to quickly and effectively address your problem?
~madinmelbourne: For that I would say one out of five.
GetHuman: And finally- any advice for other Florida Today customers?
~madinmelbourne: Call them early in the day or late. Don't forget any personal or account information you might need for Florida Today to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madinmelbourne taken from his Florida Today customer service problem that occurred on October 31st, 2017.
Florida Today
1.00 of 5 stars | 5 reviews
~madinmelbourne's Florida Today Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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