Flybe: i phoned in regards with a booking that would o...
A Flybe customer review by GetHuman user ~Nct from November 26th, 2017
Background on ~Nct's case
GetHuman: ~Nct - can you tell our other Flybe customers when your case took place?
~Nct: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Flybe, and if so, how?
GetHuman: And which of these common Flybe customer issues best describes the reason you wanted to talk to them?
(Shows ~Nct a list of common Flybe problems)
~Nct: "Make a booking" was why I was trying to call.
~Nct's review of Flybe customer service
GetHuman: So how would you sum up your experience for GetHuman's Flybe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nct: i phoned in regards with a booking that would of gone through on the Internet. First price ***£** for return then at the checkout the price had gone up only by ***£*. Which I didn't mind. Had to input all my details again, only then for another messages whilst being online the price has increased. This happened * times. Taking my original price off ***£** to ***£***. Frankly this is appalling. Telling this to your customer service agent who was most unhelpful.*All she could say was " if you won't the tickets madam you will pay that price" " anything else I can help you with"*Never will I book with your selfs again nor will I recomend your services.
GetHuman: Let's quantify your experience contacting Flybe. On a scale of 1 to 5, how easy is it go get help on a Flybe problem?
~Nct: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nct: I'd give them a five out of five on communication.
GetHuman: And what about Flybe's ability to quickly and effectively address your problem?
~Nct: For that I would say one out of five.
GetHuman: And finally- any advice for other Flybe customers?
~Nct: Call them early in the day or late. Don't forget any personal or account information you might need for Flybe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nct taken from his Flybe customer service problem that occurred on November 20th, 2017.