Flybe: Customer service representative was rude, patro...
A Flybe customer review by GetHuman user GetHuman-14938 from November 24th, 2017
Background on GetHuman-14938's case
GetHuman: GetHuman-14938 - can you tell our other Flybe customers when your case took place?
GetHuman-14938: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Flybe, and if so, how?
GetHuman: And which of these common Flybe customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-14938 a list of common Flybe problems)
GetHuman-14938: "Missing item" was why I was trying to call.
GetHuman-14938's review of Flybe customer service
GetHuman: So how would you sum up your experience for GetHuman's Flybe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-14938: Customer service representative was rude, patronising and did not know the company's Terms & Conditions (and informed me that she wasn't going to waste her time reading them.'
GetHuman: Let's quantify your experience contacting Flybe. On a scale of 1 to 5, how easy is it go get help on a Flybe problem?
GetHuman-14938: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-14938: I'd give them a one out of five on communication.
GetHuman: And what about Flybe's ability to quickly and effectively address your problem?
GetHuman-14938: For that I would say four out of five.
GetHuman: And finally- any advice for other Flybe customers?
GetHuman-14938: Call them early in the day or late. Don't forget any personal or account information you might need for Flybe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-14938 taken from his Flybe customer service problem that occurred on November 17th, 2017.