Flybe: The wait was not for the initial call but for t...
A Flybe customer review by GetHuman user ~buzz from November 26th, 2017
Background on ~buzz's case
GetHuman: ~buzz - can you tell our other Flybe customers when your case took place?
~buzz: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Flybe, and if so, how?
GetHuman: And which of these common Flybe customer issues best describes the reason you wanted to talk to them?
(Shows ~buzz a list of common Flybe problems)
~buzz: "Loyalty program" was why I was trying to call.
~buzz's review of Flybe customer service
GetHuman: So how would you sum up your experience for GetHuman's Flybe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~buzz: The wait was not for the initial call but for the assistant's time to find out what was the problem. He was able to resolve it.
GetHuman: Let's quantify your experience contacting Flybe. On a scale of 1 to 5, how easy is it go get help on a Flybe problem?
~buzz: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~buzz: I'd give them a five out of five on communication.
GetHuman: And what about Flybe's ability to quickly and effectively address your problem?
~buzz: For that I would say three out of five.
GetHuman: And finally- any advice for other Flybe customers?
~buzz: Call them early in the day or late. Don't forget any personal or account information you might need for Flybe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~buzz taken from his Flybe customer service problem that occurred on November 23rd, 2017.