Flybe: I've been waiting a month for a refund on a fli...
A Flybe customer review by GetHuman user ~Frustrated flyer from November 26th, 2017
Background on ~Frustrated flyer's case
GetHuman: ~Frustrated flyer - can you tell our other Flybe customers when your case took place?
~Frustrated flyer: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Flybe, and if so, how?
GetHuman: And which of these common Flybe customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated flyer a list of common Flybe problems)
~Frustrated flyer: "Loyalty program" was why I was trying to call.
~Frustrated flyer's review of Flybe customer service
GetHuman: So how would you sum up your experience for GetHuman's Flybe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated flyer: I've been waiting a month for a refund on a flight they cancelled. * emails and a snail mail were unanswered. Operator had no details correct, could not say if the full amount would be refunded or not and was generally unhelpful. Except, she gave the number for customer relations (reluctantly) as **********.
GetHuman: Let's quantify your experience contacting Flybe. On a scale of 1 to 5, how easy is it go get help on a Flybe problem?
~Frustrated flyer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated flyer: I'd give them a two out of five on communication.
GetHuman: And what about Flybe's ability to quickly and effectively address your problem?
~Frustrated flyer: For that I would say three out of five.
GetHuman: And finally- any advice for other Flybe customers?
~Frustrated flyer: Call them early in the day or late. Don't forget any personal or account information you might need for Flybe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated flyer taken from his Flybe customer service problem that occurred on November 20th, 2017.